Privacy Policy / Term & condition

Contractual Relationship

You shall ensure that you are lawfully authorized to request our services and ensure that all information you provide is true and honest and we shall be immediately updated of any change in your information. You agree that if you are unsure of the meaning of any part of these terms, you will contact us for clarification prior to utilizing our service.

Privacy & Confidentiality

You assume all responsibility for compliance with all laws and regulations.

We shall request various information from you to provide our services in the safest and most trustworthy way. By signing up or utilizing our services you unequivocally consent to the use of this information to render our services to you.

Where you are using our platform, we may also collect/utilize technical information to render our platform and deliver a unique experience to you. We shall not harvest or disclose your information for unrelated purposes.

We have the discretion to keep or delete your information from our platform. Hence there shall be no liability for deleting your information after a reasonable time or where we believe it is no longer needed.

User’s Capacity and Related Matters

By using our services, you confirm that you are at least 18 years of age or (if below 18 years) that you are acting through the guidance of a parent or legal guardian. By using or requesting Travaapp’s services, you represent and warrant that:

All information provided by the User is true, complete, and accurate - neither fraudulent nor misleading in any respect.

You shall not utilize the platform for any illegal or prohibited purpose.

Travaapp reserves the right in its sole discretion, to refuse to provide its Services to any user where it deems so.

Terms of Use

The use of Travaapp constitutes an acceptance of these Terms, including any subsequent amendments which may be made to the Travaapp terms and conditions from time to time. Your use of our platform shall be regarded as your signature and consent.

Travaapp reserves the right to discontinue, suspend or modify the Content on its website or app at any time without notice, and may block, terminate or suspend yours and any user's access to the its website or app at any time for any reason in its sole discretion, even if access continues to be allowed to others.

Use of our Services

Unless otherwise indicated, the Travaapp office address indicated on the platform is deemed to be the place of execution and the place of departure and the Travaapp office (recipient's address) for collection provided is the place of destination.

We always make our best efforts to provide reasonable and affordable pricing for the users but we reserve all rights to vary or review the prices from time to time to reflect prevailing market conditions and rates.

We grant you a license to sign up and interact on our platform provided you do not defragment, sell or copy it (or a part thereof).

Travaapp reserves the right to cancel any order or transfer and refund any amount paid where we, in our sole discretion, determine that proceeding with such transaction will contravene our terms or be prejudicial to our interest. In the event where a refund is requested or is in issue, we reserve the right to credit you within 2 weeks.

Although Travaapp does its best to provide a minimum verification mechanism for users, our platform merely links you to others without our intervention. Hence, you are entirely responsible for all activities that occur under your account and your interaction with any user on our platform as we do not employ any user. They are independent service providers whom you have voluntarily chosen.

The service may only be used by you with your details and for your items for your purpose. You shall not send or deliver items to any third party.

You acknowledge that we are merely providing technical functionality and that you are solely responsible for your representations and discussions. Do not use our service for anything other than to find senders and dispatchers. We have no duty to monitor the details of your discussions or messages.

We reserve the right to introduce and regulate verification, user, use, and item categories from time to time.

Upon discovery of an issue or defect in a transaction, item, or delivery, kindly contact Travaap Customer Service on +234............................................. (phone number) or send us an email within 24 hours to support, travaapl@gmail.com. You may also visit us at (address) ................................... ................................. ...................... ......................... ....................... ........................ ................................. ...................... ............................., Nigeria. Upon your complaint, Travaap reserves the right to request for the item for inspection pending the resolution of the issue.

You hereby agree that all disputes shall first be resolved by mediation. You further agree that where we are found to be at fault, our maximum aggregate liability in any manner whatsoever shall in no circumstances exceed N100,000 plus the amount paid by you to us in respect of the transaction in question. Where any part of this agreement is invalidated, only that (invalidated) part shall be affected.

You agree that all decisions and information you make while using our service are your full responsibility. You shall not disclose secret personal details and you shall secure same from the reach of third parties. If you detect or become aware of any unauthorized activity or use of your account or password on Travaap, you shall immediately notify Travaap via its customer contact number 234....................................... or by email: travaapl@gmail.com.

If you wish to send packages or items using Travaap, the following shall apply to you:

You shall make an honest request on our platform disclosing all relevant details including the value of the item and you shall allow the dispatcher/traveler to inspect the item you wish to deliver.

You undertake not to request for the delivery of confidential information or items and if you must deliver such, you hereby undertake that they will not be considered confidential in any way whatsoever.

You warrant that you are fully aware of the laws of your domicile, the law of your residence, and the law of the land or local government where you intend/request to deliver an item. You further warrant that you shall not deliver any item that will be prohibited or illegal under any of the laws stated above.

In addition to the foregoing paragraphs, you undertake not to deliver any of the following items:

Upon a request on our platform, we shall link you will with a relevant messenger/user. However, we shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

You agree that our platform(s) does not constitute an offer but merely an invitation to join the pool of users who request and/or deliver services.

You agree that the messengers shall not be required to provide a return copy or acknowledgment copy of service or delivery. A notification on the platform alone will suffice.

You shall provide an accurate, reachable, and valid phone number and address of the recipient. Where recipient is not reachable or is unable to take his delivery 2 days from the nearest travaap office address, the transaction shall be deemed completed and Travaap not refund any payment for such service. In the foregoing situation, the dispatcher will be entitled take the package back to the sender who will be requested to pay a return fee being 70% of the original dispatch fee.

You will, at your sole cost and expense, defend, indemnify and hold Travaap from all claims, demands, suits, damages, costs, claims arising from our out reliance on the information provided by you / delivery of your goods where it is found to contravene any of the terms of this agreement.

If you wish to move, deliver or carry packages or items for the user(s) on the Travaap Platform, the following shall apply to you:

You shall ensure that all orders and payments are handled within the platform. Payment shall be made by terms as may be stipulated by our representatives from time to time.

You hereby undertake to promptly and diligently carry out the delivery/services by the platform request and terms. You shall not transfer or assign your obligations.

You shall always make yourself available, reachable, and identifiable for real-time tracking and updates to both Travaap any user that requested your service on the platform.

Upon gaining possession of an item or delivery, you shall ensure you reasonably inspect the content and worth to ascertain that it is not an illegal item. You hereby undertake to be responsible for all liabilities and damages arising from the handling of any item in your possession.

You shall act in good faith at all times and further authorize us to access your contacts in cases of emergencies.

You undertake not to leave items or products with unverified recipients. You undertake to refund the full value of the goods in the event of a loss or default on your part. You hereby grant Travaap right to use every legal means available to recover any outstanding amounts, including recourse to your bankers.

Consent to receive Communication

By signing up or using our services, the User agrees to receive digital communications from Travaap.

Acceptable use of Communication

The User agrees to use the available Communication Services to voice any feedback, complaints, or requests to Travaap publishing anything related to Travaap to any third party or the public.

The User agrees that when using the Services of Travaap, the User will not:

Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of Travaap, its staff, or any other user(s).

Publish, post, distribute, dispatch, send, deliver or disseminate any names, materials, or information that is considered inappropriate, illegal, prohibited, defamatory, infringing, obscene, or unlawful.

Advertise, offer to sell, or offer to buy anything as an agent or distributor to Travaap.

Restrict or inhibit any other person or user from using the Services of Travaap.

Harvest or otherwise collect personally identifiable information about others, without consent.

Violate any code of conduct to be formulated by Travaap from time to time.

Intellectual Property Rights

Travaap retains all intellectual property rights over its products and services and without limitation: to its; software, business name, trademarks, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, and all related intellectual property rights. Except as otherwise provided in these Terms, the User shall not engage in an unpermitted reproduction or utilization of the goodwill or intellectual property rights of Travaap. All goodwill generated from the use of Travaap’s trademarks is reserved for the use of Travaap, exclusively.

The Travaap’s website or app and its Content are protected by the laws of the Federal Republic of Nigeria and applicable international intellectual property and other laws. Its logo is the registered trademark in Nigeria. Travaap does not convey to anyone, through allowing access to its website or app, any ownership rights in the travaap website/app or in any Content appearing on or made available through the travaap website or app. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of the travaap website/app or its Content thereof.

Copyright Infringement

If the User believes that any material on the Site infringes upon any copyright owned and/or controlled by the User, the User may send a notice of alleged infringement to the contact information provided in these terms and conditions.

Disclaimer of Responsibility and Liability

THE USER AGREES THAT; IN NO EVENT WILL TRAVAAPP /OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY. THE USER FURTHER WARRANTS THAT UNDER NO CIRCUMSTANCE SHALL THE LIABILITY OF TRAVAAP EXCEED THE VALUE LIMIT OF N100,000 PLUS THE AMOUNT PAID BY THE USER NOTWITHSTANDING ANY CLAIM.

Release and Indemnity

The User personally and on behalf of the User’s heirs, executors, agents, representatives, and assigns, fully release, defends, discharges, and holds Travaap, and/or its affiliates, harmless - to the extent permitted by law - from any losses, damages, expenses, claims, and actions of any kind arising out of or relating to the use of Travaap’s Services.

Dispute Resolution

Disputes by the User should be first handled using the Travaap resolution center. User concerns are first addressed by calling our customer care line on +234..................... or sending an email to travaapl@gmail.com or visiting our address at .......................... ........................ ........................ ..................Nigeria

However, if Travaap is not able to resolve a dispute with the User within two weeks after attempts to do so informally, then as a condition to using of the services, the User agrees with Travaap that such disputes, claims, rights arising thereof shall be resolved through binding mediation before a sole mediator to be appointed by both parties. The proceedings shall be held in lagos, Nigeria, or any other location as to which the Travaap and the User may agree in writing.

The cost of dispute resolution shall be borne by the party instituting the same. Any party seeking mediation must first send a written notice of dispute. Any notice to Travaap should be addressed to the email address stated earlier but where it involves the commencement of dispute resolution, it should be addressed to Travaap's physical address stated earlier.

Any notice to be sent by Travaap to the User may be sent to the User’s email address or phone number provided during the sign-up process.

Any cause of action concerning the service or related to Travaap be instituted within one year after the claim or cause of action has risen or been barred.

Applicable Law

These Terms shall and will be governed by the Laws of the Federal Republic of Nigeria which shall for all intent and purposes be the governing law of this Terms.

Entire Agreement

These Terms constitute the entire agreement between the User and Travaap its representatives concerning its subject matter and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of this Terms. Provided that these Terms shall in no way be construed as creating third-party beneficiary rights.

Waiver, Severability, and Assignment

The failure of Travaap enforce any provision in this Terms is not and shall not be construed as a waiver of its right to do so at a later time.

If any provision of these Terms is found unenforceable, the remaining provisions of the Terms will remain in full effect while the infringing term shall be amended to reflect the intent of Travaap nearly as possible.

The User may not assign any rights under these Terms, and any such attempt to do so shall be void and of no effect. Provided that Travaap its privies shall reserve the right to assign its rights to any of its affiliates or subsidiaries, or any successor in the interest of any business associated with the Services

User Data Collection and Use

At Travaapp Ltd, we prioritize transparency and user privacy in our data collection practices. This section outlines how we collect and use user data to enhance the functionality of our app and provide a seamless service experience.

1. Data Collection for Service Functionality

Travaapp Ltd collects user data primarily to enable essential features of our application, including:

Location Data: We collect location data to facilitate parcel tracking in both background and active app usage. This allows us to provide real-time updates and ensure efficient delivery services.

Traveler Location: We also gather location information to accurately determine the pickup and drop-off points for travelers, ensuring a smooth experience from origin to destination.

2. Data Privacy and Third-Party Access

We want to assure our users that Travaapp Ltd does not share user data with third parties. Your privacy is our priority, and we are committed to safeguarding your personal information.

3. User Rights and Data Deletion

Users have the right to access their data and can make inquiries regarding data deletion. If you wish to delete your data, you can do so by:

Emailing our support team : Send your deletion request to our support email.

Using the app settings : Log into the app and navigate to the request delete page to initiate the process.

At Travaapp Ltd, we believe in giving our users control over their personal data, ensuring that you can manage your information as you see fit.